---
id: TS-2
title: Access ended
group: Troubleshooting
summary: What the "Your access has ended" screen means, what was removed, and what to do if it's a mistake
keywords: [access ended, revoked, removed, signed out, wiped, mistake, locked out]
---

*Your access to* your organization *has ended* means your organization, or Streamliner on its behalf, no longer recognizes you as one of its people. It usually follows a change in your job, leaving the organization, or a security precaution.

## What happened on your device

*Its chats and setup have been removed from this device.* Along with them went your sign-ins to its systems and any windows it had open. This happens automatically, because organization data should not stay on a device once its owner has lost access.

Nothing of yours **On this device** (free) is touched: your own streamlines, keys and chats are separate.

Your organization still has its record of your chats. Nothing you did there is lost to them.

## If you think it's a mistake

*Ask your manager or administrator.* Only your organization can restore your access. Once it does, open your invite link again, or ask for a new one, and sign in. Your organization's streamlines come back; the chats that were removed from this device do not.

## Related screens

- *Can't load your organization's setup*: the app could not reach your organization's account. Check your connection and choose **Try again**. This is not the same as access ending. **Use another organization** leaves it instead.
- After **Sign Out of This Organization** in Settings → Accounts, the same removal happens, by your choice.