---
id: AD-2
title: Inviting and removing people
group: For organization admins
summary: How invite links bring people in, why an invite alone grants nothing, and how access is taken away
keywords: [invite, invite link, join, remove, revoke, suspend, resend, withdraw, access, offboarding, leave]
---

People join an organization through an invite link and leave it when their access is removed. Owners and admins do both from **Members** (in the sidebar on a Mac or iPad, and in **Settings → General → Organization** on an iPhone). See Members (AD-6).

## Invites

An invite is a link your organization sends by email or text. Opening it on a phone, iPad or Mac opens Streamliner on your organization's page, with its name, its logo and the right sign-in. The person signs in, and only then do they belong to the organization.

- **An invite does not let anyone in by itself.** Links get forwarded; an invite names the organization, expires, and can be tied to one email address that the sign-in must match.
- **It carries an access level**, such as *You've been invited as an admin*, and the person's roles.
- If someone sees *This invite can't be used*, it has expired, been used, been withdrawn or been replaced by a new link. Send a new one.

**To invite someone:** Members → **Invite…**. Enter their email (or, on an organization that signs in with its own system, their username), their name, the access level and their roles, then **Invite**. You get the link once: **Copy Link** or **Share…** it. Only owners can invite an owner.

**Pending Invites**, at the bottom of Members, lists the links nobody has used yet. **Resend** makes a new link for the same person (the old one stops working; a lost link can't be shown again). **Withdraw** stops the link working at once.

## Removing someone

Access ends in layers, so it ends fast:

1. **In your own systems.** Disable the person in your organization's directory or systems and the assistant can no longer do anything for them there, from any device.

2. **In Streamliner.** From the person's row in Members:
   - **Sign Out Everywhere**: they stay a member and can sign in again (a lost phone).
   - **Suspend…**: blocked at once, membership and record kept; **Lift Suspension** restores them without a new invite (leave, an investigation).
   - **Remove from Organization…**: the membership is gone; coming back needs a new invite.

3. **On their device.** The next time the app hears that their access has ended, it shows *Your access to* your organization *has ended* and removes your organization's chats, sign-ins and setup from that device.

Your organization's record of their chats stays with your organization. See Where your chats are kept (PR-3). Every one of these actions is listed in **Activity** (AD-8).

Every organization keeps at least one owner: the last owner can't be removed, lowered or suspended. Make someone else an owner first.

## Leaving yourself

**Sign Out of This Organization**, in **Settings → Accounts**, removes the organization's chats and setup from your device. Your other accounts stay; the next one opens.