---
id: TS-4
title: Offline
group: Troubleshooting
summary: Why chats need a connection, what still works without one, and why nothing is queued to send later
keywords: [offline, no connection, network, internet, not delivered, queue, airplane]
---

Anything that moves a job forward needs a connection: the assistant has to reach the AI service, and every step has to be confirmed by your organization's systems. So Streamliner does not pretend. Without a connection, a message is not sent, and you know at once.

## What you see

- **Not delivered · Try again** under your message. Tap it when you are back online to send it again.
- *Offline — messages can't be sent.*

Nothing is saved up to send later. A step made later, without you watching, could act on a price or a stock level that has since changed, so you decide when to try again.

## What still works offline

- Opening the app and reading every chat on the device, with its cards.
- Copying a chat reference or anything a card offers to copy.
- Settings.
- The **Meridian demo**, completely: its systems and assistant run on your device.

## What doesn't

- Sending messages and tapping buttons that act, in an organization or on this device.
- Confirmation cards, secure forms and sign-in cards, which all talk to your organization's systems.
- Fetching a new setup from your organization, and the Usage page.

## Patchy connections

If a reply stops partway, the chat says so, for example *The answer was cut off before a step was complete*. Look at the activity lines and the overview to see what your organization's system actually did before you ask again. A step is done only when the system confirms it.