---
id: TS-1
title: Sign-in problems
group: Troubleshooting
summary: Invites that won't open, codes that don't arrive, sign-in sheets that close or hang, sessions that keep ending
keywords: [sign in, login, problem, invite, code, email, sign in with apple, hide my email, signed out, sheet, canceled, session, password, troubleshooting]
---

## The invite link doesn't open the app

Invite links from streamliner.work open Streamliner when you tap them. If one opens a web page instead (the app wasn't installed yet, or you long-pressed it), install Streamliner, then tap the link again. Or copy the link, open Streamliner, and under **Join an organization** choose **Paste**, then **Join** (after the first time, it is under **Join an Organization…** in the account switcher). If the app says *That isn't an invite link* or *This invite link isn't complete*, the link was cut short: open it from the original message, or ask for a new one.

*This invite can't be used* means it has expired or been used up. Ask for a new one.

## The email code doesn't arrive

Check the address on screen, and your junk folder. A code works for 10 minutes; after that, choose **Send code** again. **Use another email** starts over if you typed the wrong address. If your invite was sent to one address, sign in with that one.

## Sign in with Apple asks for an email code

Your invite went to an address your Apple ID doesn't share (for example, with *Hide My Email*). Enter the invited address and the code sent there, once; then Sign in with Apple works on its own. No Apple button means your organization signs in another way.

## You were signed out

*You were signed out of …* means your sign-in ended (a long time away, or this device was signed out from another one) and the organization's chats left this device. Sign in again on the next page; no invite needed. After **Cancel** there, you'll need an invite.

## "This organization signs in with … which this version of the app can't do yet"

Your organization uses a sign-in your version of the app does not support. Tell whoever sent the invite. Owners and admins can use **Admins and owners: sign in with Apple or email instead**.

## A system's sign-in page closes or never finishes

The sign-in card's page belongs to that system. If you close it, or it closes itself, the card says *Sign-in was canceled* or *Not signed in — nothing was sent*, and nothing happens in the chat. Ask the assistant again to get a fresh card.

If the page finishes but the card does not change, try once more. *The server refused to register this app* comes from the system itself: tell whoever runs it.

On a Mac, a system's sign-in page may open in your web browser. Finish there, then come back to Streamliner.

## You keep being asked to sign in

Some systems end sessions quickly. Each time, the card says your session has ended, and the assistant carries on once you sign in again. On this device (free), the Vault shows how long your last session lasted, a good guide to how long the next will.

If you are asked again and again within minutes, sign out of that system (**Vault → Sign-ins → Sign Out** on this device), then sign in once more.

## A warning about the address

If a page's address *isn't secure (not https)* or *uses look-alike characters*, the app says so before you open it. Do not sign in there unless you are sure it is right.